Switching Cell Carriers With Ease
Nov. 24 -- New federal rules taking effect today promise sweeping changes in the cellular phone industry. Under the changes, the nation's 152 million cell phone users can keep their wireless numbers when switching phone companies.
The Federal Communications Commission says the new rule will not only increase convenience, but also competition because cell phone companies will be forced to improve service and reduce rates to keep customers from switching.
But buyer beware: Waiting to make sure the process runs smoothly might be worth it. If you rush to make the switch, you might be left without service because of unexpected glitches.
Also, switching plans may cost you. Some plans require buying a new phone, with an average ticket price of $143. Consumers may also have to pay approximately $5 to get the phone numbers programmed into their current cell phone transferred to the new one. And if you break a contract with your current cell phone carrier, you might have to pay up to $300 in penalties.
In order to make the process easier to navigate, the FCC lists steps on its Web site to make changing carriers easier:
Compare rates, services, technology and coverage areas offered by the carriers who serve your area.
Review your current contract to ensure you won't be obligated to pay early termination fees. You will also be responsible for any outstanding balances. Once you request service from the new carrier, your old carrier may not refuse to port your number, even if you owe money for an outstanding balance or termination fee.
Do not terminate your service with your existing carrier before initiating service with the prospective new carrier. Contact the prospective new carrier, who will start the process of porting by contacting your current carrier.
For changes among wireless carriers, you should be able to use your phone within a few hours. Moving your landline number to a wireless phone may take a few days.
For additional information, contact the FCC's Consumer Center at: 1-888-CALL-FCC (1-888-225-5322), 1-888-TELL-FCC (1-888-835-5322), or visit its Web site at www.fcc.gov/cgb/NumberPortability/.
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