The new policy begins May 1.
Plus, learn why customers shouldn't cancel their tickets.
The Chicago-based carrier has unveiled a new seat option, launching in 2027.
The pilot, Mike Tragarz, described the harrowing emergency landing.
The Southwest CEO explains why airfare deals may be harder to find.
Transportation correspondent Gio Benitez gets exclusive access to a training center showing how airlines prepare crews and passengers for in-flight emergencies.